Privacy Policy

 Who we are

Minden Systems Limited is committed to maintaining the trust and confidence of our customers. We want to assure that we do not sell, rent or trade customer information with other companies and this policy provides the detail of when we collect your personal information, how we use it and who we share it with.

The Information we collect

Information is collected from you when you contact us or when you contribute to or use some of the advanced features on the site.
We may collect the following information:

your name and company position;
contact details: postal address, telephone numbers and email addresses;
your online browsing activities whilst on www.minden.co.uk, and links you used to find our site
your account password;
your communication preferences;
your location;
your computer IP address;

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy.

Cookie Policy

This website uses cookies. Cookies are simple text files that are stored on your computer or mobile device. When you visit a new website for the first time a cookie is downloaded. That way, the next time you visit that website it ‘knows’ that you’ve visited before and can take account of that by tailoring the experience to you.

Some cookies are used for other purposes, such as recording what your preferred settings are so they can be loaded when you revisit a website, for example this could include remembering what items are in your shopping cart. Cookies are used to improve your overall browsing experience. They can also be used to analyse traffic for advertising and marketing purposes.

Session cookies last only whilst your browser is open and will be automatically deleted when you close your browser. Persistent cookies last until they expire or until you delete them.

If you don’t wish to allow cookies you can adjust your browser settings. Some browsers will allow you to manage settings for individual websites so that you can disallow cookies from all sites except those on your trusted list.

However, if you limit the ability of websites to use cookies you may worsen your browsing experience and/or lose the ability to access services.

Additional Information

Operational cookies will remain on your browser for 13 months from your last visit to our services, except for cookies used to remember your privacy settings (such as Advertising Preferences), which may remain on your browser for up to 5 years. Other cookies remain on your browser for 13 months after you provide us with your consent to use these cookies.

The settings on your browser will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable and remove cookies, and when cookies will expire.

Operational cookies allow you to take advantage of some of Minden’s essential features. If you block or otherwise reject operational cookies through your browser settings some features and services may not work. You may also need to manually adjust some of your preferences every time you visit one of our services.

Third party links

This Privacy Policy only applies to this website, minden.co.uk. This website may include links to third party websites, plugins and applications. We do not control these third party websites and are not responsible for their privacy statements and how they use your data. Example of third party produces include Google Analytics, Google Maps, Google fonts or Adobe fonts.

Disabling Cookies

You can manage your cookie settings by clicking the icon in the bottom right hand corner of the screen. You can also prevent the use of cookies by adjusting your browser settings.

Please be aware that some cookies are necessary for the website to function properly. If you disable these cookies in your browser, parts of the website may not work correctly. For more information about cookies, visit https://www.allaboutcookies.org/

Who we disclose your information to

We may share your data with other suppliers, external engineers or external haulage companies to fulfil your contract with ourselves. We may also share your contact details with one of our trusted engineers should a repair on a machine be required to enable them to contact you regarding further action required.

In certain circumstances we may need to disclose your information should you breach this privacy policy or any Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

How long we keep your data

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 7 years.

How we secure your data

Security of the information we hold about you is very important to us and certain sections of the website may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

All information we collect is stored on our secured servers within the EEA (European Economic Area). It is never transferred out of the EEA and you will be notified if this should ever change. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask that you not to share your password with anyone.

Your rights

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly. Should you require a copy of your personal information held by us or would like us to update your data, please contact info@mindensystems.co.uk for instructions on how to request this.

Changes to this Privacy Notice

We review our privacy policy on a regular basis or with any changes to law that would affect our policy. This document was last reviewed on 9th May 2023.

Questions

If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we hold, please contact info@mindensystems.co.uk

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

https://ico.org.uk/concerns/

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113